Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, please read our returns and refunds policy below.
**1. Returns Eligibility**
- You have **14 days** from the date of delivery to return most items.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Items that are **damaged, opened, or used** may not be eligible for return.
- Certain items are non-returnable, However we do try to resolve any issues or problems you may have, please speak to our team for any queries.
**2. How to Return an Item**
- To initiate a return, please contact our customer service team at [EsteemedBeans@Gmail.com or Using our contact form]. Include your order number and the item(s) you wish to return or are having issues with.
- Once your return request is approved, you will receive instructions on how to return the item.
- You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item, damaged goods).
**3. Refunds**
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If the return is approved, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear in your account.
- If the item is not eligible for a return, we will notify you and may offer store credit or exchange options.
**4. Damaged or Defective Items**
- If your item arrives damaged or defective, please contact us within **7 days** of receiving the product. We will arrange for a replacement or a full refund, including any return shipping costs.
**5. Final Sale Items**
- Some items are marked as final sale and cannot be returned or exchanged. These Items will be noted before sale
**6. Contact Us**
If you have any questions or need assistance, feel free to reach out to our customer support team at [EsteemedBeans@Gmail.com].
